The reason why you launched your business was to make sales. Now, when it comes to increasing sales and boosting ROI, you must focus on improving customer service. Why, you might ask? Well, the answer is as simple as this: with better customer service, you can get more referrals. Also, happy customers are more likely to leave positive feedback and testimonials, which you can then use on your website as trust indicators.
Nonetheless, here are some effective ways to boost customer service and increase sales.
Become Active Listeners
You already know that behind all customer service, there are real humans listening to and sorting out the issues as well as responding to queries. Of course, you can improve customer experience by integrating chatbots on your business website, but you will still need to maintain a human connection and hire humans to resolve other human issues.
On that note, if you have just launched your business, you can also benefit from Third Party Phone Operating Services as an effective way to boost customer service and ensure that you respond to all queries in a timely manner.
Now, when it comes to effective listening, you should know that this is an acquired skill as we aren’t born with it. The objective of active listening is to make the other person feel understood and served.
Stick to Positive Vocabulary
The words you speak have a serious impact on the potential interaction between your company and your customers. On that note, when you are offering customer service and responding to customer’s issues, it is incredibly important to use positive vocabulary, as it can remove a ton of stress from the conversation.
So, you should know and use the power of words that you can use to establish a positive, beneficial, and trusting relationship with your potential clients. Make sure to use positive and encouraging verbs during the communication.
For instance, you might want to switch to the future tense as a positive way to indicate the solution to an issue instead of dwelling on a past issue that the customer dealt with.
Be Empathetic
To take your customer service a notch higher, you will want to learn another skill, which is about being able to empathize with your clients. Again, empathy is an acquired skill and also the building block of emotional intelligence. If you are hiring people for customer service, make sure they have sufficient product knowledge and EQ, as EQ matters more than IQ.
On that note, you should be empathetic with your customers and look at things from their eyes. If you are empathetic, your customers will be more receptive – and despite having complaints – they will feel heard and understood.
Besides, having empathy is absolutely crucial if you want to be able to de-escalate a heated situation and establish a pleasant interaction with your company.
Final Thoughts
When providing customer service and interacting with customers, make sure you are positive, calm, and memorable – even when the prospect is yelling at you. Also, focus on improving your product knowledge and technical skills to effectively resolve customer issues.
